Information We Collect

When you interact with our platform, we gather several types of information to provide you with quality educational services.

Personal Information You Provide

This includes data you directly share with us through registration forms, inquiries, and account setup:

• Full name and preferred contact details
• Email address and phone number
• Educational background and professional experience
• Payment information for course enrollment
• Learning preferences and career objectives

Automatically Collected Data

Our systems collect technical information to improve your experience:

• Device type, browser version, and operating system
• IP address and general location data
• Pages visited and time spent on platform
• Course progress and completion metrics
• Interaction patterns with learning materials

How We Use Your Information

Your data serves specific purposes that directly benefit your learning journey with us.

• Course Delivery: We use your information to provide access to learning materials, track your progress, and personalize your educational experience.
• Communication: Contact details help us send course updates, respond to inquiries, and share relevant educational content that matches your interests.
• Platform Improvement: Usage data helps us understand which teaching methods work best and where we can enhance our courses.
• Payment Processing: Financial information is processed securely through trusted payment providers to handle enrollment fees.
• Legal Compliance: We maintain records as required by Thai law and educational regulations.

Marketing Communications

We may send you information about new courses, special offers, or educational resources. You can opt out anytime by clicking the unsubscribe link in our emails or contacting us directly.

Data Retention and Storage

We keep your information only as long as necessary to fulfill the purposes outlined in this policy.

Your data is stored on secure servers located in Thailand and backed up in secure data centers. We use encryption, access controls, and regular security audits to protect your information.

Your Rights Under Thai PDPA

As a data subject in Thailand, you have several rights regarding your personal information:

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days of your request.

Correction and Updates

If any information we hold is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account dashboard.

Deletion Rights

You may request deletion of your personal data under certain circumstances:

• When the data is no longer necessary for the purposes collected
• If you withdraw consent and we have no other legal basis to process it
• When you object to processing and we have no overriding legitimate grounds
• If the data has been processed unlawfully

Objection and Restriction

You can object to certain types of processing, including direct marketing. You also have the right to request restricted processing under specific conditions while we verify or investigate your concerns.

How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We'll respond within 30 days and may need to verify your identity before processing requests.

Data Sharing and Third Parties

We share your information only with trusted partners who help us deliver our services.

Service Providers We Work With

• Payment Processors: Secure handling of enrollment fees and refunds
• Email Services: Course notifications and educational communications
• Cloud Hosting: Platform infrastructure and data storage
• Analytics Tools: Understanding platform usage and improving user experience
• Customer Support: Responding to inquiries and technical issues

All third parties are contractually bound to protect your data and use it only for specified purposes. We conduct regular reviews to ensure they maintain adequate security standards.

Legal Disclosures

We may disclose your information when required by Thai law, court order, or government regulation. This includes cooperation with law enforcement or protection of our legal rights.

Security Measures

We implement multiple layers of security to protect your personal information:

• Encryption: All data transmissions use SSL/TLS encryption. Sensitive data is encrypted at rest using industry-standard algorithms.
• Access Controls: Limited staff access based on job requirements. Multi-factor authentication for administrative accounts.
• Regular Audits: Quarterly security assessments and vulnerability testing. Annual third-party security reviews.
• Monitoring: 24/7 system monitoring for suspicious activity. Automated alerts for potential security incidents.
• Staff Training: Regular privacy and security training for all team members. Clear data handling procedures and protocols.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and understand platform usage.

Types of Cookies We Use

• Essential Cookies: Required for platform functionality and security. These cannot be disabled without affecting your ability to use our services.
• Performance Cookies: Help us understand how visitors interact with our platform. This data is aggregated and anonymous.
• Functionality Cookies: Remember your preferences and settings to personalize your experience.
• Marketing Cookies: Track your browsing to show relevant educational content. You can opt out of these through your browser settings.

Most browsers allow you to control cookies through settings. Disabling cookies may limit some platform features but won't prevent access to core learning materials.

Children's Privacy

Our services are designed for individuals 18 years and older. We do not knowingly collect personal information from anyone under 18 without parental consent.

If we discover we've collected data from someone under 18 without proper authorization, we'll delete that information promptly. Parents or guardians who believe their child has provided information to us should contact our Data Protection Officer.

International Data Transfers

While our primary operations are in Thailand, some service providers may process data outside the country. When this occurs:

• We ensure adequate protection through contractual obligations
• We verify that receiving countries have adequate data protection laws
• We implement additional safeguards when necessary
• We maintain records of all international transfers

You have the right to obtain information about these transfers and the safeguards in place by contacting us.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our website
• In-platform notification upon next login

The updated date at the top of this policy indicates when changes were last made. Continued use of our services after changes take effect constitutes acceptance of the updated policy.